Integrated Management Systems Policy

DOCUMENT NO: kYs.Pol.01
EFFECTIVE DATE: 01.05.2020
REVISION NO: 1
REVISION DATE: 29.04.2022

At Angel's Marmaris Hotel, our primary principle is to maintain the highest level of guest satisfaction to support the continuity and development of our business. To sustain this principle, we commit to:
* Continuously improve our Integrated Management System on the basis of national and international standards, applicable legal and administrative requirements and the commitments we voluntarily adopt.
* Prevent environmental pollution by protecting nature and wildlife and recovering and recycling waste.
* Take precautions against accidents and emergencies that may occur during our operations, carry out risk assessments and maintain these measures.
* Fulfil our social responsibilities effectively and contribute to sustainable tourism in our region and country.
* Give the highest priority to cleanliness and hygiene and comply with all hygiene rules.
* Follow the Turkish Food Codex and Halal standards for food safety and Halal tourism services, from sourcing suitable inputs to serving guests, and ensure that all services meet Halal tourism requirements.
* Maintain our position as a successful property within our concept through friendly, reliable and competent staff.
* Ensure that senior management provides the conditions our employees need to fulfil their religious obligations.
* Recognise employees as our most important resource and promote their satisfaction through the principle of happy employees and happy guests.
* Prioritise guest requests, suggestions and complaints, respond promptly and resolve potential problems.
* Offer guests Halal tourism products and services in accordance with Islamic rules.
* Increase guest satisfaction by meeting customer requirements and establishing an assurance system.
* Develop employees' technical and behavioural skills through training so that we can provide quality services in line with Halal and food safety standards and increase awareness of information security.
* Protect the integrity of products and services offered to Muslim travellers and safeguard guest privacy.
* Provide appropriate remedies for justified guest requests and complaints at no charge.
* Achieve profitability and savings through efficient work at every stage.
* Continuously improve our awareness of quality products and services that comply with Halal and food safety standards, with the aim of maintaining an international business profile in tourism.
* Identify risks to information assets and fulfil the technical and organisational requirements needed to manage these risks systematically and ensure information security.